Journey from financial inclusion to financial well-being

Business Correspondence Services

Largest Digital Banking Outreach to Bank On

Digital Bank

Money Transfer

Banks

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With more than 50+ banks using our digital payments network in India and Nepal, this is your chance to scale your organisation’s presence in un(der)served regions

With FIA’s Banking Correspondent Services, you can:

Increase your new customers with only marginal increase in customer acquisition costs

Take advantage of the risk management systems for real-time monitoring of agents

Increase your CASA deposits

Offer comprehensive banking services at the doorstep of the customer

Our Four Pillars

Risk Management

Machine learning-based Fraud Detection to Identify Patterns from Tiny Transactions

Predictive Technology

Reliability, Accessibility, Productivity and Security

Field Supervisory Hierarchy

Effective and Efficient Delivery to strengthen bank’s presence

Operational Constructs

Optimizing your operational costs for new markets

AI-based Risk Analytics
Real time
monitoring
Fraud
Analytics
Information
Security

Corporate Governance
Risk
Managnment
Internal & External
Audit
360 Review
mechanism

Operational Controls
Risk
Advocacy
M & E
Framework
Income Predicition
model

Enablers for Agent Performance

FIA brings banking home to millions of un(der)served.

FIA is India’s leading social impact fintech, bringing essential banking and financial services to 95% of India through technology and business correspondents. Serving millions of underserved and unserved customers in more than 712 districts of India, FIA is creating financial pathways for people to grow, create wealth, stay financially stable, and drive overall financial wellbeing.

FIA is a Business Correspondent's – Instrument of change

At FIA, we believe business correspondents are the frontline of our organization. They are the instruments of change and delivery to millions of people because they bring essential banking services to every doorstep.

Business correspondents help customers with:

Over the last 10+ years, FIA has been changing the way people bank in rural areas.

Drive business growth with FIA’s business correspondents

FIA’s vast network of 10,000+ business correspondents cover over 46,000 villages in India by going door-to-door and promoting banking products and services and simultaneously increasing and improving financial literacy. With FIA’s business correspondent services your bank can:

Accelerate the growth and expansion of your customer-base with only a marginal increase in customer acquisition costs.
Grow CASA deposits and meet depository targets.
Mitigate credit risks with FIA’s real-time audit and risk management app FINVESTA.
Make banking convenient, accessible and easy, with FIA’s business correspondents taking the bank to the customer’s doorstep.
Distribute Govt. social security schemes and DBT (direct benefit transfers) safely and securely.

FIA’s business correspondents deliver measurable outcomes

FIA provides a range of technology-powered resources to its business correspondents also known as Bank Mitras and Bank sakhis, enabling them to deliver measurable outcomes.

FIA Tez – a digital chatbot for agent banking.
FIA Kavach – minimize accommodative transactions.
FIA Score – predictive assessment of agent performance.
FIA Screen – predictive analytics to control financial fraud
FIA Jaanch – embedded facial recognition audit app for distributed networks.

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